Delivery & Returns
Haslam West lights are often made to order, so please check the website for stock or contact us for leadtimes.
We hold some stock of Lampshades but as we offer a large range, many are made to order in approx. 4-6 weeks.
If you need anything urgently, please do contact us and we will always try to help.
For our Vintage products we try where possible to reuse boxes and packaging.
For our Haslam West products we will use new boxes and packaging.
Delivery is £15 for orders under £500, £25 for orders under £1000 and £60 thereafter. We do have a £50 charge for fragile items but this may need to be amended depending on the item and delivery location.
Deliveries outside of the UK can be quoted for upon request. Please note that we do not include on your order and have no control over import charges.
All products in the UK are sent by DPD Local courier, fully tracked & signed. You will need to sign for item(s) at the door.
RETURNS POLICY
We hope you will be very happy with your purchases. However, if you decide to return anything bought from us, please notify us within 10 days of your intention to return goods.
We’ll be happy to refund or exchange a product provided it is returned unused within a 14 day time period, in its original packaging together with original order number and in fully re-saleable condition.
If the product returned is not in fully re-saleable condition, we reserve the right to refuse a refund on the item. Customers will have to cover the courier cost of returns. Once the re-saleable product is returned, we will refund the money back to you. Please use a tracked postage service, with insurance and let us know of the tracking details. We cannot offer refunds for any items that fail to reach us.
Please note that for made to order and/or bespoke products, or items on special offer, we do not offer refunds.