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Frequently Asked Questions
We partake in various events throughout the year, see the Events Page on our website. Alternatively we can often be found out and about visiting Interior Designers in their studios, please do let us know if you'd like a visit. For other customers, please get in touch as we may be in your area or you'd be welcome to visit us in London.
Yes we can help with sizing, shape, style and fabric. Please do get in touch as we’d be delighted to help : info@haslamwest.com
Yes we can make bespoke lampshades in either pleated (gathered, knife or box pleat) or in card. We can also laminate fabric or paper onto card. We stock frames for our standard sizes and
make frames to order for special sizes. Please get in touch to discuss info@haslamwest.com
Made to order pleated lampshades in customers own material in our standard sizes take approximately 2-3 weeks.
Our hard lampshades take approximately 4-6 weeks.
Lampshades in special sizes take approximately 6 weeks to make to order.
Yes all our lampshades have fittings to suit UK standard lamp fittings. We can also make to fit European or American fittings.
When we receive your order and full payment, your order should arrive within 2-3 days. If we need to wire the lamps or make the lampshades to order we will be in touch with an estimated leadtime. If you’d like us to hold onto your order until your project is ready, just let us know at the time of order.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We hold stock of ready wired lamps but can also wire to order with bespoke lengths of flex, for which there is a small charge for the wiring (£50) and per extra metre of flex (£7.50 per metre).
Most of our lamps are wired with smart Gold Twisted Flex.
Yes we offer a sourcing service. Please get in touch to discuss.
Yes we are able to help advise on your decorative lighting requirements, with recommendations across a wide range of Lighting brands. We charge £75 per hour plus travel expenses. If you choose to buy our products the consultancy hourly charge is refundable against your order.
Yes we can rewire your lights. Items are quoted on a case-by-case basis and take approximately 6 weeks.
We strive to make as much as we can here in the UK to reduce our carbon footprint. Currently this is approximately 60% of all our of products, including componentry. We also aim to make as many of our products as possible by hand, currently this sits at approximately 90% of our range. We also strive to restore and rewire lighting by offering our Vintage range, which we pack in recycled packaging and boxes.
We hope you will be happy with your order but should you wish to return any product, please notify us within 7 days of receipt by email. Your order will need to be returned to us within 14 days in its original packaging and sent via a reputable carrier with full tracking. Anything received back with us damaged will not be refundable.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
You can contact us through our contact page! We will be happy to assist you.
